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Integrating JIRA with CustomerSuccessBox

  • How to integrate JIRA with CustomerSuccessBox

    Overview JIRA is a proprietary issue tracking product developed by Atlassian that allows bug tracking and agile project management. Engineering & Product teams use JIRA software to manage and monitor ...

  • How to associate my JIRA Issues to Accounts in CustomerSuccessBox?

    Overview Once the JIRA integration has been authorised, we will be able to fetch all your issues raised on JIRA. You will now be able to map respective accounts to the issues raised by them. You can a...

  • How to add Issues to Health Configuration?

    Overview Now that you have authorised the JIRA integration and associated the JIRA cards to respective accounts manually or via import, you can: Configure your Service Health based on these cards Set ...

  • How can I upload the data of all backdated Issues?

    Overview Once you have successfully authorised integration with JIRA, you can go ahead and add all your historical issues in CSB via a simple bulk upload process. Prerequisites to import historical is...