Time Spent is the sum total time spent in minutes by all Users across an Account. 

In case of a consistent stream of features, in which the difference between each previous and next event pair is not more than 30 minutes, CustomerSuccessBox calculates the difference between the first and last feature as time spent.

In case the difference between a previous and next feature is more than 30 minutes, CustomerSuccessBox calculates the difference as 30 minutes for each such pair of previous and next event.

In case no feature is used after a specific feature, CustomerSuccessBox considers 30 minutes as time spent for such single events

Example of calculation

Let's say for an Account A, the following set of 6 features is received on 19th June 2019 (GMT)

Feature 1 - 12:00 AM 19th June 2019 (GMT)

Feature 2 - 12:03 AM 19th June 2019 (GMT)

Feature 3 - 12:22 AM 19th June 2019 (GMT)

Feature 4 - 12: 40 AM 19th June 2019 (GMT)

Feature 5 - 12:54 AM 19th June 2019 (GMT)

-

Feature 6 - 01:30 AM 19th June 2019 (GMT)

As the difference between each pair of previous and next feature up to Feature 5 is no more than 30 minutes, we calculate the difference between Feature 5 and Feature 1 as 'Time Spent'. In this example, it's 54 minutes. 

As the difference between Feature 5 and Feature 6 is more than 30 minutes, we calculate 'Time Spent' as 30 minutes 

As no feature is used after Feature 6, another 30 minutes will be added. 

Thereby, for this example, the overall Time Spent is 54 minutes + 30 minutes +30 minutes = 114 minutes.

Usage

The Time Spent parameter can be used in defining:

Good Health - For eg. Time Spent must be at least [60 min] in the last [3] Days.

Bad Health - For eg. Time Spent must be at most [20 min] in the last [14] Days.

NOTE: At Least is equivalent to "Greater Than" mathematical operator At Most is equivalent to "Lesser Than or Equal To" mathematical operator