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Rule engine improvements to Invoices

Objective

This article will assist you in understanding the new enhancements in the rule engine for setting up financial health and alerts related to Invoices for your customers.

Who’s this for?

If you are responsible for managing a customer success team (mainly admins), this article will help you understand how to improve your Customer Health 360 and Alerts using the new enhancements in the rule engine.

Introduction

When we look at a holistic view of customer health, their financial health definitely plays a major role. With the new improvements in our invoicing rule engine, you will now have more flexibility while setting up Health 360 and Alerts for your customers.

Some of the use cases that you will now be able to cover are:

Use-Case/Example
Newly added Rules
Calculation
Total amount paid by customer is more than $50K
Total Amount Paid
Calculated based on the sum of invoices with status = Paid excluding invoices with status = Void/Draft
When the total amount due for payment by customer is more than $50K, the account mores into Poor Financial Health
Total Amount Due
Calculated based on the sum of invoices with status = Not Paid excluding invoices with status = Void/Draft
When the total amount billed to customer is less than $50K, generate a risk alert
Billed Amount
Calculated based on the sum of invoices with all statuses except when status = Future/Void/Draft
When the total overdue amount pending for payment is more than $50K, generate an alert an create a task for the success manager to get in touch with the right stakeholder
Overdue Amount
Calculated based on the sum of invoices with status = Not Paid excluding invoices with status = Void/Draft  and the due date for the invoice has passed
When the number of overdue invoices for a customer is more the 2, send automated emails reminders
Overdue Invoice Count
Calculated by counting the number of invoices with status = Not Paid excluding invoices with status = Void/Draft  and the due date for the invoice has passed

Configuration

Configuring Health 360 using the new rule engine

Follow the steps mentioned below to improve your health configuration:

  1. Navigate to the Health 360 page. Automation -> Health 360


  2. Click on Edit on the Good/Poor health section of Health 360.


  3. Click on Financial to get a list of the new rule engine parameters


  4. Now click on Invoice and select the parameter you want to set your Financial health based on


  5. Once you have selected the parameter you want for your financial health, select the condition for your Good/Poor Health and click on Save to make the changes. And that's it, you're done!


Configuring Alerts using the new rule engine

  1. Navigate to the Alerts page. Automation -> Alerts

  2. Click on Add Alert on to set up a new Alert.


  3. Refer to this Support Article for more information on how to set up conditions for your Alerts.
  4. To make use of the newly added parameters, click on Invoice and select the parameter you want to set your Alert.

  5. Once you have selected the parameter you want for your Alert, select the condition for your the same and click on Save to make the changes. And that's it, you're done!

Contact Us

In most cases, you would have a dedicated Customer Success Manager who will be your point-of-contact for any queries or assistance. You may also,

  1. Initiate a chat directly from within CustomerSuccessBox. Use chat option from Chat icon in the left side navigation bar
  2. Create a conversation from here
  3. Send an email to support@customersuccessbox.com
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  1. Deepshikha Chakraborty

  2. Posted

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