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How to Track the Up-time and Service Status of CustomerSuccessBox Application and APIs

Overview

If you’re having trouble accessing CustomerSuccessBox's APIs, application or website, there’s a chance we’re currently experiencing a temporary problem.

In an effort to be more & more transparent with customers, we have launched the status page. You can check for outages and downtime on our new status site – https://status.customersuccessbox.com/


Action required : If you are already a customer, do subscribe for the updates.


Can I subscribe for updates?

Yes, you can subscribe for updates to get notifications whenever incidents are encountered and resolved –

  1. Visit https://status.customersuccessbox.com/ to Click the Subscribe to Updates button.

  2. Choose the notification medium (email, slack, support chat, RSS feed, etc).

  3. Enter relevant details, then click the Subscribe button.


Up-Time Stats

The up-time status is the first thing you’ll see as you scroll down the status page. Click on "View historical data" to see the up-time statistics of website, application, APIs, telemetry & non-telemetry data of last 90 days.

The historical up-time page represents the severity of each outage (major or partial) through different colours.

Click the View historical uptime link to view up-time statistics preceding 90 days.

Hover your cursor over any block to view details of the outage. You can use the drop-down to select data types and also scroll through different date ranges.

Incase of any outage, you will see the time of outage & details about it. You will get to see when you click on "Orange" block.

Click the Incidents tab to view the summary of all incidents.

Contact Us

In most cases, you would have a dedicated Customer Success Manager who will be your point-of-contact for any queries or assistance. You may also,

  1. Initiate a chat directly from within CustomerSuccessBox. Use chat option from Chat icon in the left side navigation bar

  2. Create a conversation from here

  3. Send an email to support@customersuccessbox.com



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  1. Anu Dudhat

  2. Posted
  3. Updated

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